Realme GT 6T Green Line Issue: Customer Ravi Claims Realme Denied Replacing His Damaged Phone After Making Promise Earlier, Says ‘It’s Awful’
A customer, Ravi, has accused Realme of backtracking on their promise to replace his damaged Realme GT 6T smartphone, which exhibited a green line issue. Ravi claims that Realme initially promised a replacement, but later refused to honor their word, leaving him feeling frustrated and disappointed.
Ravi’s ordeal began after he purchased a brand new Realme GT 6T, only to discover a prominent green line appearing on the display. He took to Twitter to share his frustration and seek assistance from Realme. To his surprise, Realme initially responded with a promise of replacement. They directed him to their service center for inspection and assured him that the phone would be replaced if the issue was deemed eligible for repair.
However, the situation took an unexpected turn. Ravi claims that upon visiting the service center, he was informed that his device wasn’t eligible for replacement despite earlier assurance. This change in approach from Realme has left Ravi feeling completely disregarded and mistreated.
“They said that the green line is because of my own damage and it’s not their responsibility. This is awful because when I tweeted initially they agreed to replace it. I feel very betrayed by this change. This isn’t about the money or even a replacement anymore. It’s about customer service and promises being broken by companies like this,” shared Ravi in a Twitter post.
This instance raises serious concerns about Realme’s commitment to customer satisfaction and ethical business practices. It is disheartening to witness a company make promises and then turn its back on them, especially after a customer expresses concerns through a public platform. The lack of transparency and sudden denial of the initial offer is further aggravated by the apparent lack of an effective customer service channel.
As Ravi’s complaint gains attention on social media, it’s crucial for Realme to address the issue in a timely and professional manner. By simply resolving the matter effectively, Realme can redeem its reputation and build trust with its customer base. But failing to do so may have long-term consequences in terms of brand image and consumer confidence.
The entire episode throws light on a critical issue: the responsibility of companies toward customer care. It showcases how even well-established brands need to continuously refine their service practices to ensure customer satisfaction. The need for transparency, efficient complaint resolution, and keeping promises are key pillars in creating a healthy customer relationship and avoiding instances of brand backlash.
